Success Stories

Hospital – A successful switch

Medisys creates solutions for hospital to successfully integrate an electronic health record and bring physicians on board.

When administrators at Hospital embarked on the transition to a paperless information system, they were determined to bring everyone on board,
even physicians.

The Management knew that getting physicians acclimated to an electronic system and trained to enter patients’
orders themselves would be challenging.

With a supportive staff, strategic training and support from HMS, the team at was able to achieve that goal.

“HIS was responsive to our needs as an organization and stayed positive for us,” IT Manager says.

“Whatever it was that we were trying to accomplish, HIS was looking for ways to help us be successful.”

“Everyone in the organization is using the technology,” IT Manager says. “From registration and scheduling to the doctors’ offices, we took the attitude that we were going to do this.”

Since went live with the HIS system, IT Manager says he has noticed significant changes. For example, transcription errors are down. “It’s hard to measure the ability to communicate, but we know communication is much better now as far as being able to access information on a patient,” IT Manager says.

From the beginning, the project had strong support from the hospital board, administrators and clinicians, who saw the need to wean the organization off of its reliance on paper for patient care.

Locating charts used to be a hassle for nurses, who were constantly trying to dig up records on patients who made frequent visits to the hospital at all hours of the night.

“Patients might come into the emergency department who had been there a week before, and we couldn’t lay our hands on that piece of paper with the record of their past visit,” he says. “It might be 2 a.m., and we would have to send someone to medical records, which was closed, to dig through files looking for the patient’s file.”

Because was already using an electronic platform in its lab and business office, the hospital looked for a vendor that could offer an integrated system throughout all its facilities. Representatives from the financial and clinical departments, as well as physicians, saw demos from several vendors and liked the way the HMS system looked and how user-friendly it was.

“It is a flexible, flowing system—and that is what has helped us be successful with it,” IT Manager says.

“As the hospital prepared to make the transition, HIS was there to help build files, train staff, fix technical issues that arose and offer encouragement,” IT Manager adds.

“If anyone had concerns about the speed of the system or anything else, we could talk about those problems with the HIS staff, and they would help us create a solution for it,” he says. “That’s what HIS does—create solutions.”

Nurses worked closely with HIS to build and customize assessment forms and appreciated the expertise and resources that members of the HMS implementation team brought to the process.

“They had another way of looking at some of the things we were used to doing, and they made suggestions to help us think about those another way,” IT Manager says.

Because of the physicians’ hectic schedules, administrators knew they would have to simplify training on CPOE to get them to participate. The hospital arranged training sessions to familiarize physicians with the system and then set up individual training sessions tailored to each one. After the system went live, CPOE reference guides were placed at each order station, and nurses assisted physicians directly with entering orders for the first two weeks until they adjusted.

Physicians also collaborated with hospital staff to create their own order sets, so they could click through quickly and select what they needed.

Best of all, the hospital is able to quickly and easily gather data to make the right decisions about processes and protocols regarding patient care. “We’re able to abstract more information about how we are providing care to patients than in the past,” IT Manager says. “There is nothing we put in their records that we don’t have the ability to pull a report on… It’s truly about having the information at your fingertips.”
Regional ahead of the curve